Refund policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must:

• Be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
• Include a receipt or proof of purchase.

How to Start a Return

• Email us at hello@stassandco.com to request a return.
• Once your return is approved, we’ll send you a return shipping label and instructions on where to send your package.
• Items returned without prior approval won’t be accepted.

For any questions about returns, feel free to reach out to us at hello@stassandco.com.

Damaged or Incorrect Items

Inspect your order upon arrival and contact us right away if:

• Your item is damaged or defective.
• You received the wrong item.

We’ll assess the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants).
• Custom or personalized products.
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

If you’re unsure about your item’s eligibility, email us at hello@stassandco.com.

Note: Sale items and gift cards are also non-returnable.

Exchanges

To exchange an item, start a return for the original item. Once approved, place a new order for the replacement item.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, we’ll issue a refund to your original payment method. Please keep in mind it may take some time for your bank or credit card company to process and post the refund.

For any further questions, don’t hesitate to contact us at hello@stassandco.com.